FAQ

Donations to organisations

How will I know where my donation is donated?

Every quarter we will update on what origination we donated to, just keep an eye on our story and join the newsletter to be informed.

If you wish to inform us on which organisation you like us to donate to, please do email us info@protectourbees.net we will certainly take it into our consideration. 

Payment

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Paypal

Which currency will I be charged in?

All the products are charged in USD.

Is checkout safe and secured?

We guarantee 100% safe and secure checkout as we use the latest encryption technology on our website.

Ordering and delivery

Where is my order confirmation?

All customers will receive an order confirmation email after placing their orders. Please check your spam folder before contacting us. 

In case you didn't get your email confirmation feel free to reach out to us using our Contact us from.

When will my order arrive?

Please allow up to 4 to 25 days for your order to arrive. If it is more than 30 days, please contact us at info@protectourbees.net, we will aim to respond with 24 to 48 hours.

All the orders will be dispatched from our warehouse within 3 business days.

All shipping times excludes clearance and custom delays

Returns

Can I return or exchange an item?

You can absolutely return your item to us, within 30 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. If you have any problems with your product, just contact us and we will be happy to help.

My order has arrived but it’s not as I expected. What can I do?

All our products will be thoroughly checked before being sent out to all our customers. In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@protectourbees.net with the details. We’ll respond within 48 hours.